Technology Support for Virtual Learning

 ON-SITE DEPOT SERVICE FOR STAFF AND STUDENTS:

To assist with technical issues that require a technician to have the machine in hand, on-site device drop-off for evaluation will be available at the students enrolled in school or staff's location of employment. Days, times, and more details can be found HERE

Beginning Thursday, October 1, 2020: As BCSD shifts to a hybrid learning environment, technicians will move from a central depot location back to their assigned school location(s) for service and support. BCSD enrolled students and staff working will be able to drop off damaged district-issued devices at their enrolled/employed school location beginning Thursday.
More details can be found here: https://bit.ly/hybridtechsupport



TROUBLESHOOTING GUIDES: 
The need for visiting a school may not be necessary!

On the side navigation, you can find information on troubleshooting district-issued devices or software during eLearning days. Issues and solutions may be different for students than they are for staff so please choose help accordingly. We will continue to add to these as needed for solutions/ideas. 


WIRELESS COVERAGE MAPS:
In the event a student or staff member needs to visit area schools in order to get on the network for troubleshooting purposes, additional wireless access points have been added to specific areas of the schools below allowing students, parents, or staff to remain in their vehicle while troubleshooting. See Wireless Coverage Maps for each school below: 

Battery Creek High School Coverage Map
Beaufort Elementary School Coverage Map
Beaufort Middle School  Coverage Map
Beaufort High School Coverage Map
Bluffton High School Coverage Map
Broad River Elementary School Coverage Map
Hilton Head High School Coverage Map
Joseph S. Shanklin Elementary School Coverage Map
Lady's Island Elementary School Coverage Map
Lady's Island Middle School Coverage Map
May River High School Coverage Map
Michael C. Riley Elementary School Coverage Map
Okatie Elementary School Coverage Map
Port Royal Elementary School Coverage Map
River Ridge Academy School Coverage Map
Robert Smalls International Academy Coverage Map
St. Helena Elementary School Coverage Map
Whale Branch Early College High School Coverage Map
Whale Branch Middle School Coverage Map