Technology Support during School Closure for COVID-19

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ON-SITE DEVICE UPDATE GUIDELINES:
When schools closed quickly for COVID-19, many district-issued devices did not receive important updates that required them to be on-site to receive. Over the course of the closure, the need for on-site updates will arise as directed by the Technology Services Department. When directed, students and/or staff will need to visit a school to complete a menu reset in order to update and repair systems.

Click here for the full guidelines on completing an on-site device update. 


 ON-SITE DEPOT SERVICE FOR STAFF AND STUDENTS:

To assist with technical issues that require a technician to have the machine in hand, on-site device drop-off for evaluation will be available Monday - Friday at the following locations: 

Location

Hours

Phone Number

District Office

8:00 AM - 4:00 PM

843-322-2599

Bluffton High School

8:00 AM - 4:00 PM

843-706-8900


Staff and students can drop off a damaged district-issued device at any of these locations during those times. They will not be permitted to enter the building. Once arriving, they will call the number above for a technician to come out to their vehicle, pick up their device, and have them complete the necessary damage paperwork with contact information. The technician will contact the client when device evaluation is complete.



TROUBLESHOOTING GUIDES: 
The need for visiting a Help Depot may not be necessary!

On the side navigation, you can find information on troubleshooting district-issued devices or software during eLearning days. Issues and solutions may be different for students than they are for staff so please choose help accordingly. We will continue to add to these as needed for solutions/ideas. 


WIRELESS COVERAGE MAPS:
In the event a student or staff member needs to visit area schools in order to get on the network for troubleshooting purposes, additional wireless access points have been added to specific areas of the schools below allowing students, parents, or staff to remain in their vehicle while troubleshooting. See Wireless Coverage Maps for each school below: 

Battery Creek High School Coverage Map
Beaufort Elementary School Coverage Map
Beaufort Middle School  Coverage Map
Beaufort High School Coverage Map
Bluffton High School Coverage Map
Broad River Elementary School Coverage Map
Hilton Head High School Coverage Map
Joseph S. Shanklin Elementary School Coverage Map
Lady's Island Elementary School Coverage Map
Lady's Island Middle School Coverage Map
May River High School Coverage Map
Michael C. Riley Elementary School Coverage Map
Okatie Elementary School Coverage Map
Port Royal Elementary School Coverage Map
River Ridge Academy School Coverage Map
Robert Smalls International Academy Coverage Map
St. Helena Elementary School Coverage Map
Whale Branch Early College High School Coverage Map
Whale Branch Middle School Coverage Map